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Symptoms: HBA Firmware Mismatch Causing I/O Errors

  • A fleet of 24 servers connects to a NetApp SAN via Emulex LPe32002 Fibre Channel HBAs.
  • A firmware update was rolled out to the HBAs last week, but only 16 of 24 servers were updated before the maintenance window closed.
  • Since the partial update, the 8 un-updated servers are experiencing intermittent I/O errors on SAN-attached volumes.
  • Applications report "I/O error" and "device not ready" messages sporadically.
  • The SAN admin confirms no changes on the storage side and the fabric switches are healthy.
  • Multipath shows paths flapping between "active" and "failed" on the affected servers.
  • The errors are not constant; they occur in bursts every 10-30 minutes and self-resolve.
  • The updated servers (firmware 14.2.579.6) are running without issues.
  • The un-updated servers are on firmware 12.8.351.49.
  • The storage team suspects a SCSI reservation or ALUA negotiation incompatibility.